> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.childcaredemand.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Report a bug or incorrect data

## Tell us what is stopping you

Open the chat on Child Care Demand or email support@childcaredemand.com. Luke personally reads customer messages.

For a bug, include:

* The affected page or report link.
* What you expected and what actually happened.
* The steps that reproduce it and the approximate time it occurred.
* Your browser and device, plus a screenshot if useful.
* Whether it blocks your work and whether other teammates are affected.

Hide unrelated personal or confidential information in screenshots. Do not send passwords, verification codes or payment-card details. Avoid repeating a payment when you are unsure whether it succeeded.

## Report a data correction

Open the affected report while signed in and select **Report a data issue**. The report address, report reference and workspace are attached automatically. Check the suggested report section, describe what looks wrong, and add a public source or correction link if available. Do not include secure share links.

After sending, keep the saved reference. You can quote it in chat or email if your work is blocked, and send an optional screenshot through chat after hiding unrelated private information. If the form cannot save your report, use chat or email and include the report address, affected field and public evidence. We check the underlying evidence before confirming a correction. Missing evidence may remain marked unavailable until it can be verified.

## Keep the conversation together

Reply in the same conversation when adding details. If Luke is away, leave your email so he can follow up. A report of a problem does not establish a repair date; updates will distinguish what is confirmed from what is still being investigated.