> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.childcaredemand.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Sign in, invite teammates and manage seats

## Having trouble signing in?

Use the same email and sign-in method you used to join. If you can sign in but cannot find your reports, check which workspace is selected. If registration asks you to complete a profile, finish the form and check for any validation message.

If the problem continues, send the exact error, the page and whether it happens before or after sign-in. Never send passwords or verification codes.

## Invite a teammate

Workspace admins can open Settings > Team members and seats. Active members and pending invitations consume seats. Check available seats and arrange any required billing change before inviting someone. Each person should use their own account.

If an invitation has not arrived, check its delivery status in Settings, confirm the email address and ask the recipient to check spam. Use the resend action only when offered. If delivery still fails, contact Luke in chat.

## Manage billing

Workspace admins can use Settings > Billing and seats > Manage billing for subscription and invoice options. If you are not an admin, ask your workspace owner. Removing access and changing billed seat quantity are separate matters: review the billing confirmation for any subscription change.

[Open account settings](https://childcaredemand.com/settings)