Billing questions, cancellation and refund requests

Find billing information

Your workspace admin can open Settings > Billing and seats > Manage billing to review subscription, invoice and payment options. If the portal does not open, contact Luke in chat with the error and invoice reference if available.

Cancel a subscription or trial

Use the billing portal and check its confirmation, effective date and any upcoming charge. To avoid a trial converting to a paid annual subscription, cancel before the first charge shown for your trial.

The published subscription terms explain renewal, cancellation and refunds. A chat request alone is not a cancellation confirmation. If you cannot access the portal, tell Luke promptly so he can investigate.

Query a charge or request a refund

Send the invoice reference, date and a brief explanation of the issue. Do not send card numbers or bank details. Luke will review the account and the applicable terms before confirming an outcome.

If a payment result is unclear, avoid repeatedly submitting it. Ask for the payment state to be checked first.

Published terms | Account settings

Updated on: 05/09/2026