• Sign in, invite teammates and manage seats

  Having trouble signing in? Use the same email and sign-in method you used to join. If you can sign in but cannot find your reports, check which workspace is selected. If registration asks you to complete a profile, finish the form and check for any validation message. If the problem continues, send the exact error, the page and whether it happens before or after sign-in. Never send passwords or verification codes. Invite a teammate Workspace admins can open Settings > Team members andFew readers

• Billing questions, cancellation and refund requests

  Find billing information Your workspace admin can open Settings > Billing and seats > Manage billing to review subscription, invoice and payment options. If the portal does not open, contact Luke in chat with the error and invoice reference if available. Cancel a subscription or trial Use the billing portal and check its confirmation, effective date and any upcoming charge. To avoid a trial converting to a paid annual subscription, cancel before the first charge shown for your trial. TFew readers

• Report a bug or incorrect data

  Tell us what is stopping you Open the chat on Child Care Demand or email support@childcaredemand.com. Luke personally reads customer messages. For a bug, include: The affected page or report link. What you expected and what actually happened. The steps that reproduce it and the approximate time it occurred. Your browser and device, plus a screenshot if useful. Whether it blocks your work and whether other teammates are affected. Hide unrelated personal or confidential informatioFew readers